Thank you for shopping at ebookz.net. We want to ensure your satisfaction with our products and services. If you are not entirely satisfied with your purchase, we’re here to help. Please read this Refund and Returns Policy carefully to understand your options for refunds and returns.
a. Ebooks and Digital Products: Due to the nature of digital products (ebooks and other digital content), all sales are final. We do not offer refunds or exchanges for ebooks or digital products, except as required by law.
b. Physical Products: If you purchased a physical product from us and are not satisfied with it, you may request a refund within [number of days, e.g., 30 days] from the date of delivery. To be eligible for a refund, the item must be unused, in the same condition that you received it, and in its original packaging. You will be responsible for any shipping costs associated with returning the item.
c. Refund Process: To request a refund for a physical product, please contact our customer support team. Once your request is received and approved, we will initiate the refund process. Refunds will be issued using the same payment method used for the original purchase.
a. Ebooks and Digital Products: As stated above, we do not accept returns for ebooks or other digital products. However, if you encounter any issues with accessing or downloading your purchased digital content, please contact us, and we will do our best to assist you.
b. Physical Products: If you wish to return a physical product that meets the eligibility criteria mentioned in section 1b, you must notify us within [number of days, e.g., 30 days] from the date of delivery. To initiate a return, please contact our customer support team. You will be responsible for the shipping costs associated with returning the item.
c. Return Process: Once your return request is approved, we will provide you with instructions on how to ship the item back to us. Please ensure that the item is securely packaged to prevent damage during transit. Once we receive the returned item and verify its condition, we will process your refund within a reasonable timeframe.
3. Non-Refundable and Non-Returnable Items
a. Ebooks and Digital Products: As mentioned earlier, all sales of ebooks and digital products are final and non-refundable.
b. Gift Cards and Vouchers: Gift cards and vouchers purchased from ebookz.net are non-refundable and cannot be returned.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.
5. Contact Us
If you have any questions, concerns, or requests regarding our Refund and Returns Policy, please contact us. Our customer support team will be happy to assist you.